1.3 Feedback & Dialogue
Feedback & Dialogue is the capability to engage in open, constructive, and purposeful conversations that improve performance, learning, and working relationships. It combines clear feedback, attentive listening, and mutual accountability.
Why Feedback & Dialogue matters
Without effective feedback, performance stalls and small issues become systemic problems. Poor dialogue leads to defensiveness, silence, or misalignment. Strong feedback and dialogue enable continuous improvement, trust, and timely course correction.
What we offer
We help professionals strengthen how they give and receive feedback, including:
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Delivering clear, actionable, and respectful feedback
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Receiving feedback without defensiveness
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Holding two-way, performance-focused conversations
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Addressing issues early and constructively
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Sustaining dialogue over time, not one-off conversations
How it’s applied
This capability supports critical workplace interactions such as:
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Performance and development conversations
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Peer-to-peer feedback
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Manager–employee dialogue
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Cross-functional collaboration
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Learning and improvement cycles
Outcomes
Participants demonstrate:
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More effective performance conversations
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Reduced tension and avoidance
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Stronger learning and improvement habits
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Higher trust and accountability
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Better collaboration and alignment
Linked Courses & Learning Options
Feedback Conversations
Giving and Receiving Feedback with Clarity and Professionalism
Audience: Staff, professionals, supervisors, and managers
Language Levels: CEFR B1 | B2 | C1
Format: Workshop / Foundation Module
Duration: 1.5–3 hours
Links to: Active Listening | Building Trust & Psychological Safety | Conflict Management | Leadership & Management Courses
Feedback Conversations equips professionals at all levels with the skills to give and receive feedback constructively across hierarchical and peer relationships.
The foundation module focuses on practical frameworks for delivering clear, respectful, and actionable feedback, as well as responding to feedback without defensiveness. Participants learn how to navigate upward, downward, and horizontal feedback situations while maintaining professionalism and psychological safety.
Through structured exercises and realistic workplace scenarios, participants develop the confidence to address performance issues, reinforce positive behaviors, and engage in honest developmental conversations. Content and activities are adapted to different experience levels and language proficiency.
Request a course overview or Talk to us about tailoring this course